Refund and Returns Policy
At oaksmax, we are dedicated to providing high-quality nutrition and supplement products. If you are not fully satisfied with your purchase, we offer a 30-day window to request a refund or exchange.
Eligibility for Returns: To be eligible for a return, your item must:
- Be unused and in the same condition in which you received it.
- Be in its original packaging.
Non-Returnable Items: Certain items are exempt from being returned, including:
- Perishable goods such as food and supplements with a short shelf life.
- Products that are intimate or sanitary goods, or hazardous materials.
Additional Non-Returnable Items:
- Gift cards.
- Opened or used supplements or nutrition products.
Return Process: To process your return, please provide a receipt or proof of purchase. Do not send your purchase back to the manufacturer; instead, follow the return instructions provided by our customer service team.
Partial Refunds: Partial refunds may be issued in the following circumstances:
- Items that are not in their original condition, are damaged, or missing parts not due to our error.
- Items returned more than 30 days after delivery.
For any questions or further assistance with your return, please contact our customer support team.